BAE Policy 📋

Returns will be accepted under the following condition:

• Product is defective or damaged during transit

Refund Policy

How will I get refunded for the cancelled orders and how long will this process take ?

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. The money will be refunded to you within 10 - 15 Working Days after the cancellation request is duly processed by us.

Handling charge of  ₹50 will be deducted for any cancellation or return of processed /shipped orders. 

Cancellation Policy

Cancellation before shipment

Our system Auto-Processes the order within 1 Hour for packing, dispatch & fulfilment. If the order you want to cancel have not been processed, you can write to our customer support team on hello@carbonbae.com 

In such cases, the order will be cancelled, and the money will be refunded to you within 10 - 15 Working Days after the cancellation request is duly processed by us.

Handling charge of ₹50 will be deducted for any cancellation or return of processed /shipped orders. 

Cancellation post shipment (Only valid on orders place & delivery in India):

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on hello@carbonbae.com.

• In case you have cancelled an order, which has already been handed over to the courier company on our end, once we receive the product(s) back and verify its packaging/condition, we will refund your money within 10 - 15 Working Days after the cancellation request is duly processed by us. We have to mention here about the handling's charges (wear and tear charges, shipping charges, return expenses, etc.) 
  
  
• In case you have cancelled an order during the Black Friday 50% OFF Sale or Anniversary Big Sale or during any offer sale days and if the shipment has been already processed, you won't be eligible for the cancellation or refund.
  
  

Damage Policy

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email (hello@carbonbae.com) within 24 hours of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will send you our warehouse address via mail. You will have to send back the orders without delay. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Privacy Policy

Customer's Private Information

Customers placing merchandise orders with CARBON BAE  may be required to provide personal information which may include any of the following: name, address, telephone number, birthday, email address, login and password information, credit card information, and personal check information with bank account numbers. This information is collected for various purposes, including: completing your transaction, providing you the service you need, contacting you about the status of your order, responding to your questions or comments, and sending you email communications.

Purchase Security Information

Whether purchasing products online or in our stores, CARBON BAE  commits to protecting your personal information and we have the appropriate physical and technical safeguards in place to secure the information we collect from you. CARBON BAE  also commits to not publishing, selling, or distributing customers' sensitive personal information to anyone or any company. Email addresses are kept confidential and will only be used to communicate order status to customers or send company notifications.

Valid SSL Certified & McAfee Protection enabled

carbonbae.com is a secure website with valid SSL Certificate and enabled McAfee protection. Transaction processing is performed through a secure server using state-of-the-art end to end encryption.

Terms & Conditions

Welcome to carbonbae.com. This Site deals with selling of Coconut Shell Steam Activated Charcoal based herbal beauty & wellness products to our customers. Please review the following terms and conditions of use, which govern your use of the Site (the "Agreement").

Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use any of the Site. If you do not agree to these terms, please do not use the Site.

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Site Contents

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by CARBON BAE.

You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site without written consent from CARBON BAE.

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to CARBON BAE, whether online, by email, by postal mail, or otherwise ("Comments") shall be and remain CARBON BAE property. Your disclosure, submission or offer of any Comments shall constitute an assignment to Carbon BAE of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments, and Carbon BAE shall not be limited in any way in its use, commercial or otherwise, of any Comments. CARBON BAE is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. CARBON BAE has the right but not the obligation to monitor and edit or remove any Comments.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Carbon BAE or third parties as to the origin of any Comments. You are solely responsible for any Comments you make. Carbon BAE takes no responsibility and assumes no liability for any Comments posted by you or any third party.

Product Information

Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy.

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

Site Links

The Site may contain links to other Web sites that are not under the control of Carbon BAE. Carbon BAE has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Site's users.

Dispute Resolution

Mindful of the high cost of litigation, not only in Rupees/Dollars but also in time and energy, both you and Carbon BAE agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent (1) to Carbon BAE at: CARBON BAE Pvt Ltd, Kuriachira , Thrissur  PIN 680 006, Kerala. , or (2) to you at: your last-used billing address or the billing and/or shipping address in your online profile. Both you and Carbon BAE agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party. 

Disclaimer

Our product can be used by both men & women of any skin type sensitive/normal and is the customer's responsibility to take necessary precautions before using the product.

Testimonials found on carbonbae.com have been sent to us by CARBON BAE customers and/or affiliates who provide their own honest opinion of the product(s). The testimonials are not intended to represent or guarantee that anyone will achieve the same or similar results. Results may vary from person to person.

To the maximum extent permitted by law, CARBON BAE is not responsible for negative or damaging results obtained by improper use of CARBON BAE products.

The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Carbon BAE expressly disclaims any duty to update or revise the materials on the Site, although Carbon BAE may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Carbon BAE shall not be liable for any damages of any kind related to your use of the Site. 

Every effort has been taken to ensure that information published on this site is correct and up to date, CARBON BAE cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error.  The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. CARBON BAE accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.

By accessing CARBON BAE you agree to hold CARBON BAE, its assignees, licensees, owners, officers, moderators, administrators, webmasters and directors harmless from any loss, claim or damage arising from your use of any of the information and ideas contained on the site, including following suggestions or advice posted on the social media, blogs and forums.

Our products should not be used for medical conditions. Our products are for cosmetic/personal care use and do not serve any medical functions.